Privacy Policy

How we protect your child's privacy and personal information

Introduction

At Narrato, we take privacy very seriously, especially when it comes to children. This Privacy Policy explains how we collect, use, and protect information when you use our platform.

Narrato is designed to be a safe, creative digital space for children aged 8-16. We are committed to complying with all applicable privacy laws, including GDPR and COPPA (Children's Online Privacy Protection Act).

Last updated: May 1, 2025

Information We Collect

Account Information

  • Username: We encourage the use of pseudonyms rather than real names.
  • Password: Always encrypted and stored securely.
  • Age Range: To ensure age-appropriate content and features.
  • Parent/Guardian Email: Required for users under 13 for verification and notifications.

Content

  • Stories and Writings: The creative content that users create and choose to save or share.
  • Drawings and Images: Artwork created using our drawing tools.
  • Comments and Feedback: Positive messages and feedback shared with other users.

Usage Information

  • Device Information: Basic information about the device and browser used to access Narrato.
  • Log Data: Information about how the platform is used, such as features accessed and time spent.

Information We DO NOT Collect

Precise Location Data

We do not collect GPS or precise location information from users.

Full Names or Contact Information

We do not ask for or collect full names, home addresses, phone numbers, or other personal contact information from children.

Biometric Data

We do not collect biometric data such as facial recognition, fingerprints, or voice prints.

Financial Information

We do not collect credit card numbers or other financial information from children.

How We Use Information

To Provide and Improve Our Services

  • Deliver the core features of Narrato, including the writing studio, drawing tools, and sharing capabilities.
  • Improve and optimize the platform based on how it is used.
  • Provide age-appropriate content and features.

For Safety and Security

  • Screen content through our LILY moderation system to ensure it's appropriate and safe.
  • Detect and prevent harmful behavior, such as bullying or sharing of personal information.
  • Notify parents or guardians about potentially concerning content or behavior when necessary.

For Communication

  • Send important updates about the platform, such as changes to features or policies.
  • Communicate with parents or guardians about their child's account and activity.
  • Respond to inquiries, support requests, or feedback.

Data Security

We implement strong security measures to protect your child's information:

  • Encryption: All data is encrypted during transmission and storage.
  • Access Controls: Strict access controls limit who can access user data within our organization.
  • Regular Audits: We conduct regular security audits and vulnerability assessments.
  • Data Minimization: We only collect the information necessary to provide our services.
  • Secure Infrastructure: Our platform is hosted on secure, industry-standard cloud infrastructure.

Parental Rights

Parents and guardians have the right to:

  • Review Information: Review the personal information we have collected from their child.
  • Delete Information: Request that we delete their child's personal information and account.
  • Refuse Collection: Refuse to allow further collection or use of their child's information.
  • Access Controls: Use parental controls to monitor and limit their child's activity on the platform.

To exercise these rights or if you have any questions about our privacy practices, please contact us at privacy@narrato.app.